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Online chat is where it's at!

Cleaning out my inbox and I saw a great email today that I wanted to share! Make sure you take the time to sign up for the free site and subscribe to the email newsletter.

Where is it at?  Chat !  Whenever we get a huge amount of new positions all in the same general space, I did a little deeper for trends. It seems that chat is gaining traction over voice for CSR. Don't get me wrong, it still is a relatively small portion of home based CSR but it is growing.  This week, an American research company, revealed that 57% of online consumers are very likely to abandon their purchase if they can’t find the answer to their questions. With live chat, such unwanted event can be prevented. In fact, 44% of online consumers believe that one of the most important features on a Web site is the presence of a live question who can answer their questions while in the process of online shopping. Customer satisfaction is gold in retail and as a result, there is a high probability that the voice of the customer will change into chat. When? That’s the real question. But given the above-mentioned statistics, chat support promises lots of potential in delivering exceptional customer service. Therefore, companies are looking into it more and more. What chat platforms do you have listed on your profile and website?  Good Luck!  ~~~ Mary FEATURED PROJECT: Remote Chat-Email CSR $14.00 hr  SALARY RANGE: $ 14.00 hr and up OPENINGS: Multiple HOURS: F/T hours / Flex JOB DUTIES: We all appreciate superior customer service. Help us provide it to others. When you join our chat sales and customer service team. Candidates should have the following: • Previous CSR experience (a minimum of 1 year) Familiarity with chat and enterprise email. • Proven success with email and chat channels.  What You'll Need to Succeed: • Amazing customer service and insights • Ability to accept chat questions, apply empathetic customer service support principles, and interpret sales cues to convert chats into sales opportunities • Manage prospect and customer chat queues, provide recommendations and convert chats into live calls in order to upsell appropriate additional product and service upgrades Learn More and Apply Now FEATURED PROJECT: Online Chat Representatives- $12.25 to start SALARY RANGE: $ 12.25+ OPENINGS: Multiple HOURS: Part time, and F/T hours JOB DUTIES: Job Description Subsidiary: Location: Chicago/Remote Department: Call Center Representatives Position Title Online Chat Representatives Report To: OS Online Supervisors Our Sales Chat Representatives are a very important part of our equation. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging online environment, you will have the chance to interact with people from all walks of life and no two days will be the same. Duties/Responsibilities • Efficiently handles incoming emails and chats from customers regarding customer service and sales. • Handles incoming chats on all Returns, order changes and cancellations. What We're Looking for •1-year Customer service experience •Over 18 years of age Equal Opportunity Employer Learn More and Apply Now FEATURED HIRING EMPLOYERS  Do you have a Virtual Assistant website? If so, you can apply for opportunities with our Featured Employers! http://www.virtualassistantjobs.com/featured-employers/ ** MORE IMMEDIATE HIRE POSITIONS ** State Tax Representatives -Salaried Online catalogue sales $12.00 PT Auto Parts CSR / Chat $13 per hour Remote Live Office Agents-FT Salary VIRTUAL Financial Data Keyers- $12+ DOE VIRTUAL Admin Financial Services-Salaried Remote Live Office Agents $14.00 an hour Data Typists and Transcribers Executive Assistants- $15 per hour Data Entry-School System  Good luck! bader.mary@virtualassistantjobs.com Mary - VOT Virtual Assistants Your tools to get hired: Virtual Assistant Resume and Website

Reservations Agent - Call center and Work from home program

Work for an airline...from home after 6 month onsite training! Hiring in Washington.
Reservations Agent - Call center and Work from home program in Kent, Washington
Regular/Temporary: Regular
Job ID: 29258
Full/Part Time: Full-Time
Location: Kent, WA
Job Title: Reservations Agent - Call center and Work from home program
PAY
Per union agreement, this position pays $12.14/hr.
KEY RESPONSIBILITIES

Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers
Answer customer's inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners
Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
Assist customers with technical website and mobile navigation needs
Make new reservations and change existing reservations on scheduled domestic and international flights
Perform both computer and inbound/outbound telephone related tasks
Other duties as assigned
Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
HOURS
The call center is open 24/7/365
Candidates must be flexible and willing to work early mornings, afternoons, evenings, weekends, and holidays.

TRAINING
We will have training classes starting monthly throughout the summer
This will take place at one of our training facilities near Seatac Airport.
Training is structured and fast pace. We encourage new hires to study daily in order to pass weekly exams.

WORK FROM HOME PROGRAM
Agents will be required to work from home after 1040 hours (6 months).
Requirements for work from home: agents must live within 100 miles of the call center located in Kent, WA and within the state of Washington; must establish and maintain designated work area; must maintain at your own expense a dedicated telephone line and high-speed, hard wired internet connection
Read more and apply here.

Hospital/ Health Systems Contract Manager

Job Description

(This position can be a telecommute position. The ideal candidate will be located in either California, Oregon, Washington, Utah, or Nevada) 

We are currently seeking a Hospital/ Health Systems Contract Manager to join our growing Network Development team. Founded in 1980, we are the industry’s most comprehensive provider of healthcare cost management solutions. We have more than 900,000 healthcare providers under contract, an estimated 68 million consumers accessing our network products, and 40 million claims reduced through our network and non-network solutions each year. 

We offer competitive compensation and fantastic benefits, as well as a collegial workplace in a business-casual dress environment. You’ll also find plenty of options for professional development and advancement with us as this position allows you come to in and learn our unique approach at offering healthcare cost management solutions. 

JOB SUMMARY:

This position is responsible for identifying and evaluating opportunities, negotiating optimal reimbursement rates, and drafting contracts for an assigned provider network to ensure patient access to the highest quality, cost-effective providers of healthcare services in accordance with applicable regulations and the Company’s policies, practices and procedures. 

JOB ROLES AND RESPONSIBILITIES:

1.Assist management in the identification and development of contracting priorities for assigned territory to support Network Development contracting initiatives.

2.Negotiate provider contracts to support penetration and discount objectives relative to competitive market tends and client expectations through comprehensive, aggressive execution of region specific contracting goals derived from national and regional objectives related to penetration and discount objectives, and improved contractual terms.

3.Foster and maintain superior provider relationships.

4.May assist in managing relationships with leased networks. 

5.Maintain, and preferably exceed, contracting production and quality standards consistent with established national and regional goals.

6.Prepare analyses, reports and presentations by collecting, analyzing, and summarizing information and trends.

7.Partner with HCE to conduct financial analyses and monitoring of market trends to identify, develop, and implement competitive reimbursement.

8.May serve as mentor to less experienced Provider Contractors through on-going instruction, coaching, modeling, and counseling aimed at developing the type of skills and behaviors that will result in successful resolution of provider contracting. Share provider contracting insights and information with less experienced contractors.

9.Work with Regional Sales and Account Management to respond to and anticipate access requirements and network related performance guarantees. Use information derived from Requests for Proposals (RFP) to assess network adequacy and competitiveness in region.

10.Comply with mandatory training programs requirements, including Human Resources, product orientation and contracting tools and resources.

11.Ensure compliance with established policies and procedures, regulatory requirements, and mandatory training requirements (such as but not limited to HIPAA, integrity, product orientation, and contracting tools/resources).

12.Collaborate, coordinate, and communicate across disciplines and departments.

13.Demonstrate Company’s Core Competencies and values held within.

14.The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements

As a Hospital/ Health Systems Contract Manager with MultiPlan, you will be part of an organization with a proud 30-year legacy of experience and growth. We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities. If this sounds like the kind of career move you’ve wanted to make, and if you meet our qualifications, we want to talk with you!

JOB REQUIREMENTS (Education, Experience, and Training):

•Minimum Bachelor’s Degree in applicable field, or HS Diploma (or GED) and four (4) years of experience related to provider contracting...read more. 

Your benefits will include:

• Medical, dental, and vision coverage

• Life insurance 

• Optional and dependent life insurance

• Short- and long-term disability

• 401(k) employer matching

• Paid time off (earn 20 days per year)

• Paid company holidays

• Floating holiday

• Tuition reimbursement

• Flexible Spending Account

• Employee Assistance Program

• Auto and home insurance discounts (payroll deducted)

Plus Summer hours = Memorial Day to Labor day we get off two hours early EVERY FRIDAY!!

Opportunity. Recognition. Satisfaction. Grow your career with MultiPlan!

Read more and apply now! Multiplan