Company hiring in 35 states!

Work at Home-Sales & Service Rep

Location: follow link to see all of the states hiring 

Job Type: Contact Center Operations(Note: We are hiring from the entire state, not just one city or region.)

Your future is calling….Answer Now.

We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.

Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  

Why Convergys Anywhere?

We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.

Where Are We Hiring? 

We are currently hiring in 35 states (see full list of locations on our website).

If you are not physically residing in Alabama, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisiti

We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.

Minimum Requirements/Additional Info:

High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). 

• We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. 
• Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) 
• A quiet, distraction-free, location in your home to work. 
• A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. 
• An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. 
• A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. 
• We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.
• We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. 
• Schedules vary and will be discussed during the interview. 
• Great benefit options include: medical, dental & vision benefits, 401K, and tuition reimbursement.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives. 

See all areas with openings here!

245 Openings Nationally!

Work From Home Reservation Sales Representative 

Do you have a passion for sales and like having ownership of the customer experience? Are you searching for an outstanding opportunity with an established, reputable company and industry leader? One which offers a positive work environment, a great work/life balance and, on top of it all, one that financially rewards you for winning over and exceeding the expectations of your customers? If so, then consider a career as a Reservation Sales Representative with Enterprise Holdings!

Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. We are looking to add outgoing, sales-minded experts, who can utilize effective selling techniques to turn customer calls into confirmed reservations, all while providing the highest level of service for which we’re known! Our ideal representatives are able to successfully follow a sales strategy; they listen and communicate effectively with a wide range of callers; they don’t hesitate to close the sale, and they input detailed information into the appropriate reservation system accurately and efficiently.

We work hard and reward hard work! We offer a competitive commission structure on top of our hourly pay of $12.85/hour for employees who meet monthly sales goals. What can you expect? The average representative in this role earns $250/month commission pay, with our top performing agents earning $800+/month!

Schedule Requirements: To best serve the needs of our customers, our Reservation Sales team is available until 10:00pm. Being able to work an assigned schedule that falls within our operating hours is required and expected. Schedule start times begin between 11am-1:30pm.  They include working weekends and do not rotate week-to-week.  All schedules are full-time and require working 40 hours a week. Once a scheduled is assigned it is not negotiable upon completion of training.

Responsibilities

• Sales Representatives must be able to handle 80-100 incoming calls per day and talk with potential customers across multiple states and time zones

• Efficiently guide conversations and apply sales techniques to convert calls into reservations

• Provide excellent customer service to customers

• Maintain a courteous and pleasant demeanor while speaking with external and internal customers

• Strive to exceed sales targets – take appropriate steps to meet monthly personal and department sales goals (based on bookings, revenue, etc.)

• Provide timely and accurate information reflecting a customer-oriented image for the company

• Seek to improve job performance through self-assessment, skill development, training and goal setting

• Follow sales techniques to maximize revenue

• Handle multiple tasks (i.e., talking with customers while accessing information in a computer)

• Maintain, at a minimum, target levels of productivity and performance

• Locate and interpret complex information from a number of databases

• Adapt to the needs of individual callers

• Accept repetitive work tasks performed in a confined work area

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Qualifications

• Must currently live in the state you are applying to work in

• Must currently live in the city of posting or the immediate surrounding area (applicants not in the surrounding area will not be considered)

• One year sales experience in a performance/commission-based or metric-driven environment

• Minimum of six months customer service experience

• Call center experience preferred

• Work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens

• Permanent residence with a defined working space that is clean, ventilated, quiet, and free of distractions

• Ability to participate and complete mandatory training for 3 weeks M-F from 9-5:30pm CST

• Ability to complete I-9 work authorization paperwork in person

• Must be willing to work a full time schedule (40 hours/week). See posts for your area to learn the required days and times for scheduling.

• Must be willing to accept a starting pay of $12.85/hour

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Must be at least 18 years old

Technical Qualifications:

• Must have a computer/PC (No MACs) with compatible OS versions: Windows 7, 8, 8.1, or Windows 10

• Must have a computer USB headset with microphone

• Must have a separate modem

• Must have a router with gigabit speed connection via Ethernet cable

• Must have high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)

• Minimum upload speed of 2mbps

• Minimum download speed of 5mbps

• Use of wireless and WiFi “air cards” is prohibited

*Applicants must meet all technical qualifications at the time of application.

Qualified candidates must also possess the following:

• Exceptional communication both verbal and written; a good telephone voice, proper English usage, and the ability to “project” oneself over the phone are necessary

• Knowledge and understanding of company’s principles, policies, procedures and standards

• Ability to apply experience based knowledge and leadership skills toward organizational goals

• Strong sense of initiative, requiring little direct supervision

• Ability to maintain confidential information

• Strong time management and organizational skills

• Comfortable working independently or in a team

• Ability to exercise sound judgment to make decisions toward the objective of satisfying all brands

• Problem solving skills required

• Ability to work with difficult customers in difficult situations

• Strong technical aptitude with the ability to self-troubleshoot

*You will be shipped a headset and key fob to the address provided on your application. Equipment may arrive separately.

*Please be sure to verify that your mailing address in our system is an address where you can receive equipment, ensuring there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.

*Enterprise reserves the right to verify that your PC meets or exceeds these requirements.

Apply here

Global work from home

A startup based in San Francisco is building the most technologically-advanced platform for freelance work. They're creating work opportunities for millions of people around the world. And for my many readers from around the world-this is an international freelance opportunity! 

Have you heard of Rev?  Check out info directly from their site:

Earn money while working from home

Rev's mission is to give more people the freedom to work from home. We are bringing the best of the office to our online workplace. We believe that attracting the best workers is the key to delivering great service to our customers.

Choose your own schedule

Work as much or as little as you want, whenever you want. All you need is a computer and an internet connection.

Choose your own projects

Rev lines up a steady stream of work for you. Enjoy choosing from a variety of available projects.

Get paid reliably

Receive weekly payouts via PayPal for all work completed. Rev is on-time and dependable.

Grow your career skills

Receive regular feedback and coaching. Collaborate with and learn from the rest of the team.Rev's mission 

Openings

	Role	Description	Range of pay
	Transcriptionist	Listen to audio and video and type what is being said by whom	$0.40 - $0.65 per audio minute
	Captioner	Watch video and create timed captions synced with the video	$0.40 - $0.75 per video minute
	Translator	Translate documents or captions from one language to another	$0.05 - $0.07 per word

	APPLY HERE: Rev

Start the New Year with a New Job!!

Happy New Year!! Start the year off right in your work from home employment search and check out these new openings in the cable industry! Training classes start in a few weeks, so don’t delay!

Work-at-Home Customer Support (Cable Industry)1/23/18

Job Category:

Customer Service Phone

City:

USA Work at Home

State:

USA Work At Home

Work Location:

USA Work at Home

Job Description

Are you looking for a job in a fast-paced and energetic environment? Do you have what it takes to provide customers with superior service and support by using your active listening and questioning skills? Do you have a firm understanding of, or desire to learn, technology and communication devices to help customers with their internet service? 

Yes? We NEED you! 

Sutherland’s Work-At-Home division is currently hiring for customer-focused individuals just like you! 

Note! These full-time positions are 100% work-from-home and are only available to residents of the contiguous United States. 

Responsibilities:
As a Customer Support Representative, you work with a supportive, service-oriented team. We take our job and our customers seriously and are looking for only the best consultants. Here’s what is expected from all of our consultants: 

• Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
• Educate customers about a product or service they currently have
• Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
• Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
• Verify customer account information and update necessary information, as needed
• Access the company databases and provide instructions to customers to determine the root cause of their problem
• Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
• Ensure customer needs are met with follow-up calls and communications Handle multiple tasks simultaneously while creating an exceptional caller experience
• Driven for success and comfortable working independently
• Attend job-related training, refresher training, updates, and cross training
• Participate in team meetings and individual team meetings
• Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business
• Extensive paid training
• Unlimited advancement opportunities
• Performance bonuses
• Sales incentives
• Unique recognition programs

For the January 23, 2018 class, we are looking for consultants to work within the 11:00am ET - 9:00pm ET or Split Shifts from 11am ET - 4pm ET & 7pm ET - 12am ET time frames from Tuesday - Saturday. You will be off every Sunday and Monday. You must be available to attend training and work during those hours.

Does this sound like your dream job? It should, because it is! 

Qualifications

To be eligible for this position, you need:

• A high school diploma or GED
• Basic PC keyboarding skills, basic Microsoft Office experience (Outlook, Word, Excel)
• Direct client contact technical support experience (preferred)
• Excellent verbal and written communication skills; proficient reading skills 
• Excellent problem diagnosis and problem-solving skills
• Multi-tasking skills, showcased through the use of several applications
• CRM application experience (preferred, but not required)
• Service to sales experience (preferred, but not required)

Working from home is easiest when you are equipped with everything that you need! You must have:

• Excellent Internet connectivity:
  • Access speeds of 1 Mbps upload and 5 Mbps download – the faster the better! *Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive work environment:
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. 
  • A quiet and distraction-free, secure place to work.
• A computer with:
  • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
  • 2 GB RAM
  • 10 GB available hard drive space
  • One or more available USB ports (2.0 or greater)
  • Sound/audio support
  • Windows 7, Windows 8, Windows 8.1, or Windows 10 
  • Two monitors
• A headset that is/has: 
• USB 
• Dual ear 
• Noise-cancelling microphone 
• *Preferred: Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business

Sutherland is a drug free workplace, including our work-from-home positions.