Reservation Agent
This position is open in Boise and Washington. Please follow the above link to view the openings for each city. The below post applies to the Boise location only. The position pays per union agreement, this position pays $12.33/hr.
ALASKA AIRLINES' STORY
Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico and Costa Rica. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 115 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.
POSITION INFORMATION
KEY RESPONSIBILITIES
Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers
Answer customer's inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners
Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
Assist customers with technical website and mobile navigation needs
Make new reservations and change existing reservations on scheduled domestic and international flights
Perform both computer and inbound/outbound telephone related tasks
Other duties as assigned
Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
HOURS
The call center is open 24/7/365
Candidates must be flexible and willing to work early mornings, afternoons, evenings, weekends, and holidays.
TRAINING
We will have training classes starting monthly throughout 2018.
This will take place at our call center in Boise, Idaho.
Training is structured and fast paced. We encourage new hires to study daily in order to pass weekly exams.
WORK FROM HOME PROGRAM
Agents will be required to work from home; some in-office time is required.
Requirements for work from home: agents must live within 100 miles of the call center located in [Insert City and State of Call Center location] and within the state of [Insert State of Call Center Location]; must establish and maintain designated work area; must maintain at your own expense a dedicated telephone line and high-speed, hard wired internet connection - Minimum connection speeds must be met.
UNION
- Like many airline positions, Reservations Sales Agents are part of a union that will require initiation fees and monthly dues.
QUALIFICATIONS
High School diploma or equivalent required
Minimum age of 18 years old
Must be authorized to work in the United States
Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
Demonstrated knowledge and aptitude to use computers and related technology skillfully required
Fluent in Spanish highly preferred
Proficient keyboard skills required
Must have strong customer service skills and a professional and pleasant phone demeanor
Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
Adaptable to performing work according to set procedures required
Excellent attendance and reliability required
Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Hours could include late nights and early mornings.
