Bilingual Customer Service Representative-work from home

Bilingual (Spanish/English) Customer Service Representative - Part Time Work From Home

• Synchrony Financial
• Phoenix, AZ

Posted 1 day ago

Of course you're a team player. Of course you're good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:
- Be the main point of contact for both English speaking and Spanish speaking customers who are looking for answers regarding their healthcare and retail credit cards.
- Discuss payment options and educate our customers on our various promotional plans.
- Answer inbound calls from customers regarding their credit card inquires. 
- Resolve credit inquiries on new accounts. 
- Achieve the highest level of customer satisfaction through one call resolution.  
- Maintain and improve customer/client relations 
- Consistently improve overall activation and retention of cardholders.

Please note that candidates for this role will not be eligible for transfers internally to other Synchrony Financial / GE businesses.

This Work at Home position is ideally suited for candidates seeking long-term, part-time employment with one of the world s largest and most respected companies.

This is a PART-TIME position, working 19.5 hours or less a week, with limited benefits.

This position requires at least 6 months of previous general Customer Service experience or equivalent military experience. This position also requires all applicants to live within 65 miles of our Tempe facility.

Please note, the initial application process may take approximately 60 minutes to complete. This will include collection of your contact information, questions regarding your eligibility for the opening, and an online assessment.

 

Apply here: Bilingual Customer Service 

Work at home for HSN

The Home Shopping Network is hiring Sales & Service reps! 

The Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Customer Service Representative builds customer loyalty and increases brand value with each and every phone interaction. 

A Day in the Life 

• Field inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume 
  
• Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale 
  
• Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems 
  
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants 
  
• Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs 
  
• Troubleshoot problems encountered within the customer digital self-service experience 
  
• Take personal initiative to achieve goals and objectives 
  
• Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance 
  
• Other related job duties as assigned

Keys to Success 

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here! 

Must Haves 

• Must have a high school diploma or GED equivalent 
  
• Previous experience in sales or customer service 
  
• Strong PC skills to include: Internet, Microsoft Windows and Outlook 
  
• Strong organizational, detail orientation and follow through skills 
  
• Strong communication skills and a desire to make customers happy 
  
• Ability to connect with the customer and bring excitement to the call

Why HSN 

HSN’s unique blend of Retail, Television and eCommerce create a one-of-a-kind working environment. Our employees enjoy a competitive benefit program including health and retirement plans, merchandise discounts, volunteer days, and more. We encourage growth and development across the company. Most importantly, we have fun. Follow HSN Careers on Facebook, Twitter and LinkedIn. www.hsn.com/careers 
To learn more, visit http://jobs.hsn.com/search/work-home/ASCategory/-1/ASPostedDate/-1/ASCountry/-1/ASState/-1/ASCity/-1/ASLocation/-1/ASCompanyName/-1/ASCustom1/-1/ASCustom2/-1/ASCustom3/-1/ASCustom4/-1/ASCustom5/-1/ASIsRadius/false/ASCityStateZipcode/-1/ASDistance/-1/ASLatitude/-1/ASLongitude/-1/ASDistanceType/-1

About HSNi 

HSN, Inc. (Nasdaq: HSNI) is a $3.4 billion interactive multichannel retailer with strong direct-to consumer expertise among its two operating segments, HSN and Cornerstone. HSNi offers innovative, differentiated retail experiences on TV, online, via mobile devices, in catalogs, and in brick and mortar stores. HSN, a leading interactive multichannel retailer which offers a curated assortment of exclusive products combined with top brand names, now reaches 95 million homes (24 hours a day, seven days a week, live 364 days a year). Cornerstone comprises leading home and apparel lifestyle brands including Ballard Designs®, Chasing Fireflies®, Frontgate®, Garnet Hill®, Grandin Road®, Improvements® and TravelSmith®. Cornerstone distributes approximately 320 million catalogs annually, operates eight separate digital sales sites and operates 11 retail and outlet stores. 

Work at home for Sitel!

Do you have a home office environment allowing you to work free from distractions and interruptions during your shift. Sitel Work@Home Solutions™ is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service.
Locations The states that we hire for are: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.
Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting. Our clients come from various industries such as financial services, telecommunications, retail, hospitality, and health care. The Sitel Work@Home Solutions™ team is vital to our company’s service offerings. As a member of this team of dedicated professionals, you will build a career working for a global leader and enjoy the benefits of working from home.
Benefits Paid professional training attended from the comfort of your home Medical and dental benefits for full-time employees 401(K) Hourly based pay with possible incentive opportunities Vacation and holiday pay Paid through direct deposit or total pay card (debit card) Hired as an employee rather than independent contractor Full and part-time shifts available Employee discounts with Sitel’s many major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers and mobile communication companies. - See more at: http://www.sitel.com/careers/work-home/workhome-agent-job-description/#sthash.KegzZBkZ.dpuf -

Concierge-City Specialist opportunities available NOW!!

U.S. Home-based Opportunities- must live within commutable distance from city listed

• Concierge- City Specialist (Chicago)
• Concierge- City Specialist (Dallas)
• Concierge- City Specialist (Las Vegas)
• Concierge- City Specialist (Los Angeles)
• Concierge- City Specialist (Orlando)

This is a home-based position.

 

See yourself as the expert among your peers.
See yourself building relationships with key players in the restaurant and hospitality world.
See yourself delivering exceptional service, without exception.
See yourself as a City Specialist at Aspire Lifestyles.

Aspire Lifestyles provides white glove service to the world’s most prestigious brands and delivers memorable brand experiences. Whether securing a spot in a globally popular restaurant, obtaining tickets to a sold-out event, or providing creative suggestions for a marriage proposal, Aspire concierges become our members’ most trusted lifestyle resource in the world, all around the world.

As a City Specialist, you will respond to customer requests which come in via phone, e-mail and chat, and provide personalized solutions within specific timeframes. While your work will tend to be focused on a specialized category or destination, requests can range across categories. You will also help cultivate partner relationships in vertical industries which are central to providing the access customers expect from a concierge service. 

Our Concierge Team has a wealth of resources at their disposal (e.g. team members, curated content, industry partners, and proprietary knowledge system), and as a City Specialist, you will provide them a virtual experience and contacts in your city that create the “insider experience” our members are looking for.

As a City Specialist, you must be:

• A specialist in two or more of the areas below:
  • First Hand City Knowledge of local events and ability to spot trends in all Cities
  • Two years’ experience working directly with restaurants in key destinations, and the ability to make contacts in all destinations
  • Two years’ experience making travel reservations as either a Travel Agent, or Concierge and have key contacts in the Travel Business
  • Five years direct experience working with customers in a luxury environment
• Able to use web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information; 
• Able to type at least 35 words per minute;
• Able to build relationships with key businesses.
• Highly resourceful, strong investigative nature and knowledge of various market offerings;
• Outstanding customer satisfaction and follow through skills; understanding the highest levels of customer service;
• Polite, friendly and knowledgeable phone demeanor;
• Highly adaptable, self-motivated and self-disciplined;
• Able to learn and work independently as well as in a team environment;
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence;
• Able to thrive in a performance-based environment.

You must have the following experience:

• 5+ years related customer service or hospitality experience required.
• 3-8 years concierge experience preferred.
• Travel agency experience or previous international travel experience preferred.

You are qualified for this position if you have:

• A high school diploma or equivalent required; 
• Some college required.  Degree preferred;
• Strong local knowledge of restaurants, hotels, clubs, etc. and established connections with key players;
• Strong computer and internet skills.  Able to learn quickly in a technical environment;
• Working knowledge of Microsoft Office programs;
• Ability to successfully pass a credit, criminal and employment reference security check
• A home office environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
• Ability to perform work at a workstation for up to 95% while taking client calls.
• A reliable means of transportation for customer meetings and networking.

Since you will be responsible for handling sensitive data, you will need to successfully pass a credit, criminal and employment reference security check if offered employment.

Aspire Lifestyles is proud to be an equal opportunity employer, M/F/D/V.

https://www.aspirelifestyles.com/careers-current-openings