Work-at-Home Premier Support Technician

Work-at-Home Premier Support Technicians are the front line of support for over 290 million people. It’s a career that requires patience, and a real talent for premier customer service.

To be considered for the role, you must live within 75 miles of the Nashville Soluto site

We are all more reliant on technology than ever before. It entertains us, it allows us to work and study, and it keeps us connected. It’s part of our everyday lives. But when something goes wrong, we’re suddenly cut off – from the things we do, and the people we need. Our Work-at-Home Premier Support Technicians are the front line of support for over 290 million people. It’s a career that requires patience, and a real talent for premier customer service.

While working from the comfort of your own home office you can save someone’s day by solving problems across hardware, software OS, apps and compatibility while supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications. In return we’ll set you up for success with training and ongoing coaching. You’ll receive competitive pay and benefits, and – perhaps most important - you’ll let people get on with their lives. Fix their need, solve their problems, help them reboot.

 

Is this role for you?

Do you have?

A home address within the Nashville, TN area

High school diploma/GED or equivalent

Minimum of six months’ customer service experience

Ability to use appropriate grammar and tone to provide information and problem resolution to customers

Flexibility to work all shifts as required including evenings, weekends, and holidays as well as be able to attend each class of the 6-week virtual training period

Ability to pass a pre-employment background check and drug screen

Do you have a suitable work-at-home environment?

Being successful in a work-at-home environment means ensuring you can perform your job free of distractions and interruptions. This means you must complete your entire shift free from background noise and have no interruptions from family members and/or pets. In addition, you will need to have an adequate workspace for the required phone, computers and monitors.

Do you meet necessary technical requirements?

Asurion will provide you with a complete work computer system needed to perform the role. You will be required to have self-provided internet service that meets a minimum download speed of 6.0 Mbps and minimum upload speed of 786 Kbps along with a self-provided landline phone.

These requirements will not be reimbursable and must be maintained throughout employment.

APPLY

PSS23994 | | | US | 2017/08/18

Japanese-Fluent Work From Home Customer Service AssociateJob ID: SF170009984 | AMZN wvcs LLC

WORK FROM HOME AT THE VIRTUAL CONTACT CENTER!

*Please note for this position the candidate must be fluent in English and Japanese*

In order to be considered for this position candidates MUST be fluent in Japanese and live in one of the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Who We Are

Since 1994, Amazon has evolved from a single retail website to become a global development platform as well as an e-commerce and publishing partner.

Innovation is in our DNA and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world.

Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.

Job Description

This is our work from home Customer Service Associate position! We are offering Full Time hours only.

The ideal, work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us primarily by phone & chat and we hope you can help us deliver customer obsessed results!

This job is an hourly position and pay rate nationwide is $10.00 per hour, except where a higher state, local or federal minimum wage rate applies. The role includes paid training, bonus opportunity, and dedicated resources to support your ongoing growth and development.

Our Virtual Contact Center is open from 3AM – Midnight Pacific Time. Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules may change throughout the duration of your employment. There may be at times mandatory overtime, based on business needs. Associates may work up to, but no more than 60 hours a week.

Working hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays. If you’re a student, we’ll do our best to work around your school schedule!

BASIC QUALIFICATIONS

Basic Qualifications

Your address must be in one of the states we are currently hiring. Any applicants with home addresses outside of hiring states will not be considered.

· Must speak fluent Japanese and English

· High School Diploma or equivalent

· Basic typing, phone, and computer navigation skills

· Ability to navigate the Internet, email, and Instant Messenger tools

· 1+ years in a service environment dealing with the public

· Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring)

· Ability to complete I-9 work authorization paperwork in person

· Ability to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone

PREFERRED QUALIFICATIONS

Preferred Qualifications

· Customer Focus

· Ability to empathize with and prioritize customer needs

· Uphold company values and respect every customer

· Exude patience and ownership with each customer

· Ability to resolve conflicts and set appropriate expectations with customers

· Ability to determine customer needs and provide appropriate solutions

Technical Requirements

You will be shipped a headset and a Gemalto token to the address provided in your application. Equipment may arrive separately.

Please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.

Microsoft Computer Requirements:

· 64-bit Operating System

· 10 mg download speed or faster (10 mbps download and 5 mbps upload) from a reliable provider

· Must be directly connected to router/modem via Ethernet cable (no satellite or wireless internet)

· If you are using a laptop, it must be connected to an external monitor, keyboard, and mouse

· Windows 8.1, Windows 10, or OSX 10.9 or higher

· Windows Auto Update

· Windows Defender

More detail here

Manager of Outreach - Telecommute in North Carolina

This position is responsible for managing a team of community sales representatives that function as liaisons for the sales distribution team. The manager should have strong leadership ability and specializes in self generating new lead opportunities that can result in sales. The Manager of Outreach does this by assisting their team to work with Health Plan leadership, C&S Medicaid Outreach Team, Broker Managers and / or M&R’s Agent Mangers to determine Community Based Organizations connections that can conduct events aimed at member engagement and sales opportunity for potential dual SNP prospects within various community settings. The manager will ensure CSR staff follow all compliance and regulatory guidelines and ensure leads are correctly entered. The Manager of Outreach is expected to be present at the Dual SNP plan at community events to oversee staff, educate and influence prospects, influence decision makers, actively retain membership.

Primary Responsibilities:

Achieve and exceeds assigned goals

Travels throughout the territory(ies)

Executes a sales plan that includes strategies and revising strategies as dictated by market changes, sales results and other factors

Understanding of CMS regulations and state and federal Medicare requirements including MIPPA and HIPPA Guidelines

Conducts regular ride - along with staff member to ensure both compliance with CMS standards and that sales goals are met

Continues to enhance and maintain a solid knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc.

Effectively recruit and hire qualified staff and provide for their training and development

Communicate performance expectations and goals, evaluate performance results, provide feedback to staff and administer appropriate rewards

Manage staff performance by providing feedback and coaching on key performance indicators and productivity

Effectively recruit and hire qualified staff and provide for their training and development

Effectively promote the DSNP product within our core network partners

Effectively manages multiple projects

Required Qualifications:

Bachelor’s Degree or Higher

3+ years of experience selling in managed care industry

5+ years sales management experience or Senior Sales / Team Lead experience in managed care industry with demonstrated management track record 

3+ years selling in Medicare or managed care industry 

Active State life & health insurance license or willing to obtain within 90 days upon hire

Have valid driver’s license and insured, reliable vehicle

Proficient in MS / Office (Word, Excel, Outlook & Power Point)

Preferred Qualifications:

Experience selling Medicare Advantage Dual Eligible Special Needs Plans (D - SNPs)

Market analysis and budget skills

Established community contacts in the territory

Experience with Direct Member / Provider Engagement

Strong ability and experience analyzing data

Public speaking skills and the ability to facilitate large groups

Experience coordinating large events and working with charitable organizations

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

Learn more/apply 

Calling all freelance writers!!

Are you a writer? Looking for places to write? More paying markets for freelance writers have been posted! Visit Writers Weekly to check out some the newest publication needs & subscribe to the e-newsletter. http://writersweekly.com