Sales and Service Associate

The Sales and Service Associate will work under immediate supervision in a fast-paced, work from home, inbound call center, responding to phone calls from existing customers who may have concerns with billing and/or interest in CenturyLink products and services. With a high sense of urgency provide extraordinary customer service to include answering questions, fulfilling orders, troubleshooting problems, utilizing internal tools and resources to respond with information, and limiting call transfers with first call resolution.

Responsibilities:

• Receive, listen to and respond to inbound calls from CenturyLink residential customers
• Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
• Build and maintain strong customer rapport
• Perfect the customer experience by providing superior service
• Resolve the customer issue on the first call without transfer, while utilizing various support groups via chat or other multi-tasking abilities
• Consult with customers to determine their wants, interests, and needs; recommend the best solution to enhance the customers experience, which may include selling additional services or right-sizing services to drive customer loyalty
• Advise, consult, multi-task, and problem solve with your customer, which includes complaints and general calls regarding service, billing, payment and other service-related issues
• Meet required customer service and sales performance objectives by determining the best customer experience solution on every call.
• Use various computer systems/screens simultaneously to process sales and service orders
• Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
• Update job and product knowledge by participating in educational opportunities
• Data entry with speed and accuracy

Qualifications

This is a home-based position. You will need to provide phone service and internet access. You will need a home environment which is free from distractions which might interrupt calls.

• Ability to meet and exceed monthly sales goals
• Quality oral and written communications skills
• Strong customer focus
• Excellent punctuality and work attendance history
• Proficient in multi-tasking within several computer applications and databases
• Ability to handle a high volume of phone calls in a structured environment
• Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
• Computer literacy
• Positive attitude with a strong customer experience and sales mindset

Dispatch Operations Specialist - Virtual / Work from Home (Military Spouses Encouraged to Apply)

The TOMY Dispatch Operations Specialist will support the TOM team and TOMY dispatch program team. The successful candidate will be highly organized, extremely detail oriented, self-motivated, able to handle confidential information, as well as a demonstrated ability to respond effectively to changing workloads and priorities. Must have the ability to communicate well and to manage multiple assignments and people simultaneously. Other responsibilities will include:
· Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis
· Work night and/or weekend shifts
· Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
· Assist in identifying defects and drive to resolution
· Reprioritize workload and responsibilities in a sometimes ambiguous environment
· Help write standard work for both the internal team as well as field teams

** Please note:


1) This is a contract position, from 4-6 months in length

2) The shift is OVERNIGHT, either:
· 5:30pm-4:00am - Sunday to Wednesday (front-half) or Wednesday to Saturday (back-half)
· 8:00pm-6:30am - Sunday to Wednesday (front-half) or Wednesday to Saturday (back-half)

BASIC QUALIFICATIONS

· High School or Equivalent Diploma
· 1+ years of experience within Microsoft Office programs with a focus on Excel

PREFERRED QUALIFICATIONS

· Completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience
· Proven work experience as an administrative support or project / data management
· Experience in transportation operations with knowledge of HOS, DOT and FMCSA regulations
· History of teamwork and willingness to roll up one’s sleeves to get the job done

** Military Spouses (regular service/active duty, retired, reserve, veteran, National Guard) are encouraged to self-ID on their resumes**

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Work from Home Customer Support Agent

Openings across the US and in Canada too! 

Job Description

Customer Service-Work At Home
Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We’re looking for people who enjoy a challenge and thrive in an remote environment where things are moving very quickly.

In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. 

Working from home doesn’t have to mean working alone! According to the Sykes website, working with the company means-No commute, all the convenience – that’s the value in working for SYKESHome while earning income and building skills. As part of the Work At Home team, you will connect with people from around the world and help them through customer service.

Check out the openings here!