| Customer Service Representative | Work at Home |
| Parking Information & Enforcement CSR Bilingual | Work at Home |
| Spanish/English Customer Service Representative |
Direct Interactions delivers customer interaction solutions provided by agents working from home in the USA. Direct Interactions’ home-based agent model is a cost effective alternative to offshore and conventional call centers. Through the use of innovative and rewarding business practices we reduce the costs of operations and gain a competitive advantage for their clients.
Currently Direct Interactions is hiring in three position categories:
| Customer Service Representative | Work at Home |
| Parking Information & Enforcement CSR Bilingual | Work at Home |
| Spanish/English Customer Service Representative | Work at Home |
Parking Information & Enforcement
Spanish/English Customer Service Representative
The positions all generally involve:
Your role is handling a high volume of incoming phone calls from motorists with unpaid parking tickets as well as calls from motorists calling for information and assistance with digital parking meters.
Digital parking meter calls are fast paced calls from motorists who call an automated system and if their telephone number is not recognized by the system they are routed to our agents for an explanation of how parking via cell phone works and for assistance in registering them within the system so they can park at meters without coins as well as calls typically include registration calls as well as FAQ’s.
In the case of unpaid parking tickets the motorists' vehicle has been immobilized and they must contact the call center and pay to mobilize their vehicle. Agents on this program have the ability to remain calm, cool and collected in stressful situations while providing accurate information to upset callers. Agents must be able to handle and resolve customer complaints.
Check out their hiring page for more info. Direct Interactions
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