Seasonal Customer Service for Harry and David - Work from Home

Seasonal Customer Service
Holidays are a great time to deliver happiness.  Harry and David creates gifts of fresh fruit and fine gourmet foods that make the holidays and entertaining easy.  
 
Harry and David has entrusted Sutherland CloudSource to manage the Work at Home program of their business. We are committed to providing the highest level of service to customers of this outstanding company.
 
We are hiring now for the upcoming holiday season with positions starting each week from mid-October through mid-December. All positions will be part-time and move to full-time during the week before and the week of Christmas. Training is full-time for approximately 4 days, then Consultants go to part-time schedules as we prepare for the peak weeks. There are a variety of work schedules available, yet you must be available to work any scheduled shift during the Hours of Operation - 8am -11pm ET.
 
 
*This position is only available in the United States (48 contiguous).*
 
Responsibilities:

• Process incoming orders and catalog requests. Answer customer questions regarding products and services. Update customer information and preferences.
• Solicit sales of new or additional services or products.

• Offer appropriate sales options and recognize cross sell opportunities to increase customer satisfaction and enhance customer relationship.
• Verify all order information with the customer to ensure accuracy.

• Ask questions and educate customers with a strong ability to listen, sell additional products, and overcome objections.
• Processes transactions; accurately recording and updating actions and outcomes; complete all customer follow-up work.
• Maintain knowledge of products, services, and promotions.
• Transfer customer contacts to appropriate departments based on customer needs.
• Deliver service in an efficient and effective manner in accordance with established procedures and goals.
• Participate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies.
• Achieve set business line goals.

• Other duties as assigned

Job Requirements

Qualifications:
 
Successful candidates will meet the following:

• Own a PC with a reliable high-speed internet connection
• Ability to type 20-25 words per minute
• Prior contact center experience (strongly preferred)
• Previous work at home experience (preferred)
• High School diploma or equivalent education preferred.
• 1 year experience in a customer service environment preferred.
• Applicant must successfully pass classroom training and meet all performance expectations.
• Sales ability; must be able to enthusiastically motivate customers to purchase products and/or services.
• Knowledge of computer based-systems, Internet Explorer, general internet usage and data entry ability.

• Good verbal and written skills required.
• Available to work extended shifts during peak holiday weeks

Application Process:
 
After you apply online, you will be sent an email with a link to complete a system check (to ensure your computer and internet service meet our minimum requirements) and a link to complete your virtual interview, which allows you to record your interview answers at your convenience – no more playing phone tag with a Recruiter! 
 
Minimum Home Office Requirements:
 

• COMPUTER
  • Minimum 2.0 Ghz Dual Core processor
  • 2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)
  • 10 GB available hard drive space
  • Sound card
  • Windows 7, including Windows 8 and 8.1
• HEADSET
  • USB
  • Dual ear (designed to minimize audio interference from outside sources)
  • Noise cancelling microphone
• INTERNET
  • Minimum Internet speeds of 1 Mbps upload and 3 Mbps download. Regardless, your connection must in all cases continuously support outstanding call quality and high speed interactive response rates while working with client tools.