Texas only job!!

• Contact Center Customer Service Associate - Work at Home - TX Applicants Only- Part Time- All Shifts
  
  
  APPLY
  
  

  • Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

    Job Description

    Education:

    • High school diploma or equivalent required

    Work Experiences:

    • 6+ months experience in a customer service related role required
    • Experience in an Omni Channel Contact Center environment preferred
    • Previous Work at Home experience preferred

    Skills:

    • Team member must provide hardware setup to perform duties: definition of hardware for the Work@Home project consists of PC, two monitors, keyboard and mouse

    • Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
    • Maintain the customer’s perspective as a driving force behind activities
    • Strong analytical, problem solving and creative thinking skills
    • Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
    • Self-motivated and able to work independently and within a team setting
    • Knowledge of customer service principles and best practices

    • Proficiency with relevant computer applications (i.e. Microsoft Office Suite), including good keyboarding skills
    • Familiarity with Academy’s product lines preferred

    • Bilingual (Spanish and English speaking) a plus

    Responsibilities:

    • Answer incoming customer contacts (calls, chats, emails) in a professional manner
    • Respond to customer inquiries through multiple channels, as needed
    • Research and troubleshoot problems and provide resolutions by using available resources
    • Provide customers with product and service information
    • Identify and escalate priority issues
    • Follow-up with customers, when necessary
    • Document customer contacts, as required
    • Develop a thorough understanding of Academy policies, procedures, and safety rules
    • Duties may change; team member may be required to perform other duties as assigned

    Home Office Requirements:

    • Internet
      • Broadband internet connection (Cable, DSL or Fiber) must be in place before starting
      • No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
    • Hardware Type
      • Standard x86 or x86 64-bit compatible desktop or laptop computer with camera feature; 2 monitors will be required
      • Windows XP or later
      • Intel-based MAC running MAC OS X 10.6.8 or later
    • Memory: At least 4 GB of available RAM (2 GB will be utilized for virtual desktop)
    • Speed: Minimum download speed of 5.0 MBPS
    • Virus Protection: Computer must have a verifiable anti-virus program with all updates configured
    • Headset: A USB headset with a microphone is required to be plugged into computer
    • Camera: Camera feature required on computer
    • Environment: Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.

    Physical Requirements & Attendance

    • Acceptable level of hearing and vision to perform job duties
    • Adhere to company work hours, policies, procedures and rules governing professional staff behavior
    • Regular attendance required
    • Ability to work flexible hours such as evening, weekend, and holidays as necessary

    Part time
    

    Equal Opportunity Employer