U.S. Home-based Opportunities- must live within commutable distance from city listed
This is a home-based position.
See yourself as the expert among your peers.
See yourself building relationships with key players in the restaurant and hospitality world.
See yourself delivering exceptional service, without exception.
See yourself as a City Specialist at Aspire Lifestyles.
Aspire Lifestyles provides white glove service to the world’s most prestigious brands and delivers memorable brand experiences. Whether securing a spot in a globally popular restaurant, obtaining tickets to a sold-out event, or providing creative suggestions for a marriage proposal, Aspire concierges become our members’ most trusted lifestyle resource in the world, all around the world.
As a City Specialist, you will respond to customer requests which come in via phone, e-mail and chat, and provide personalized solutions within specific timeframes. While your work will tend to be focused on a specialized category or destination, requests can range across categories. You will also help cultivate partner relationships in vertical industries which are central to providing the access customers expect from a concierge service.
Our Concierge Team has a wealth of resources at their disposal (e.g. team members, curated content, industry partners, and proprietary knowledge system), and as a City Specialist, you will provide them a virtual experience and contacts in your city that create the “insider experience” our members are looking for.
As a City Specialist, you must be:
- A specialist in two or more of the areas below:
- First Hand City Knowledge of local events and ability to spot trends in all Cities
- Two years’ experience working directly with restaurants in key destinations, and the ability to make contacts in all destinations
- Two years’ experience making travel reservations as either a Travel Agent, or Concierge and have key contacts in the Travel Business
- Five years direct experience working with customers in a luxury environment
- Able to use web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information;
- Able to type at least 35 words per minute;
- Able to build relationships with key businesses.
- Highly resourceful, strong investigative nature and knowledge of various market offerings;
- Outstanding customer satisfaction and follow through skills; understanding the highest levels of customer service;
- Polite, friendly and knowledgeable phone demeanor;
- Highly adaptable, self-motivated and self-disciplined;
- Able to learn and work independently as well as in a team environment;
- Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence;
- Able to thrive in a performance-based environment.
You must have the following experience:
- 5+ years related customer service or hospitality experience required.
- 3-8 years concierge experience preferred.
- Travel agency experience or previous international travel experience preferred.
You are qualified for this position if you have:
- A high school diploma or equivalent required;
- Some college required. Degree preferred;
- Strong local knowledge of restaurants, hotels, clubs, etc. and established connections with key players;
- Strong computer and internet skills. Able to learn quickly in a technical environment;
- Working knowledge of Microsoft Office programs;
- Ability to successfully pass a credit, criminal and employment reference security check
- A home office environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
- Ability to perform work at a workstation for up to 95% while taking client calls.
- A reliable means of transportation for customer meetings and networking.
Since you will be responsible for handling sensitive data, you will need to successfully pass a credit, criminal and employment reference security check if offered employment.
Aspire Lifestyles is proud to be an equal opportunity employer, M/F/D/V.
