Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel-related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines.
This position allows you to work from your home office and requires you to remain at your workstation for extended periods of time. American Airlines is a 24-hour operation. Schedules will likely include weekends, holidays, day and evening shifts, and could vary throughout the year.
Candidates must attend an initial nine (9) week training class and will be required to train from the American Airlines Miami International Airport Cargo facility. The cargo facility is located at:
6150 NW 17th Street, Building 714
Miami, FL 33126
- We are currently hiring full-time positions only
- This position starts at an hourly rate of $10.33
- Upon successful completion of a six-month probationary period, employees would earn a rate of $10.80 per hour with a current maximum of $17.00 per hour
- One (1) week paid, one (1) week unpaid vacation after one (1) full year of employment with additional unpaid weeks accrued based upon seniority
- This position offers a high deductible medical plan with a health savings account feature, dental, vision and other optional benefits
- American Airlines employee travel privileges apply
- Matching 401K available after one (1) year of service
- Must be at least 18 years of age
- High school diploma or GED required
- Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to operational needs, and overtime as required
Candidates must be available to begin employment and attend a training class as early as September 2015.
- Must live within a seventy-five (75) mile radius of the Miami International Airport.
- Required to provide at your own expense:
- A separate, dedicated area within the home in which to work including a workstation that is ergonomically sound
- Subscribe to and maintain a high-speed internet connection such as DSL, broadband cable or fiber optic with a minimum subscribed downstream/upstream connection speed of 2MB/1MB or higher
- All equipment including computer, monitor, keyboard, mouse, surge protector, (a USB headset will be provided)
- Have and maintain properly located smoke detectors, satisfactory lighting and a grounded electrical outlet
- You will be required to provide and maintain your own computer
- Have and maintain a dedicated phone line. No cellular service allowed and some VoIP services are not allowed
- Must have reliable transportation to attend training and business meetings
- Ability to perform duties while remaining at a workstation for extended periods of time
- Employees are expected to work as scheduled and in accordance with the American Airlines Attendance policy
- Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
- Self-disciplined and accountable for performing job functions with minimal supervision
- Resourceful and skilled in problem-solving and be able to handle difficult situations
- Previous Reservations or Customer Service experience in a call-center environment is desired, but not required
* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Apply here: http://careers.aa.com/en/ac/jobpost/19967?media=IDC
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