Work at home for HSN

The Home Shopping Network is hiring Sales & Service reps! 

The Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Customer Service Representative builds customer loyalty and increases brand value with each and every phone interaction. 

A Day in the Life 

• Field inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume 
  
• Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale 
  
• Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems 
  
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants 
  
• Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs 
  
• Troubleshoot problems encountered within the customer digital self-service experience 
  
• Take personal initiative to achieve goals and objectives 
  
• Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance 
  
• Other related job duties as assigned

Keys to Success 

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here! 

Must Haves 

• Must have a high school diploma or GED equivalent 
  
• Previous experience in sales or customer service 
  
• Strong PC skills to include: Internet, Microsoft Windows and Outlook 
  
• Strong organizational, detail orientation and follow through skills 
  
• Strong communication skills and a desire to make customers happy 
  
• Ability to connect with the customer and bring excitement to the call

Why HSN 

HSN’s unique blend of Retail, Television and eCommerce create a one-of-a-kind working environment. Our employees enjoy a competitive benefit program including health and retirement plans, merchandise discounts, volunteer days, and more. We encourage growth and development across the company. Most importantly, we have fun. Follow HSN Careers on Facebook, Twitter and LinkedIn. www.hsn.com/careers 
To learn more, visit http://jobs.hsn.com/search/work-home/ASCategory/-1/ASPostedDate/-1/ASCountry/-1/ASState/-1/ASCity/-1/ASLocation/-1/ASCompanyName/-1/ASCustom1/-1/ASCustom2/-1/ASCustom3/-1/ASCustom4/-1/ASCustom5/-1/ASIsRadius/false/ASCityStateZipcode/-1/ASDistance/-1/ASLatitude/-1/ASLongitude/-1/ASDistanceType/-1

About HSNi 

HSN, Inc. (Nasdaq: HSNI) is a $3.4 billion interactive multichannel retailer with strong direct-to consumer expertise among its two operating segments, HSN and Cornerstone. HSNi offers innovative, differentiated retail experiences on TV, online, via mobile devices, in catalogs, and in brick and mortar stores. HSN, a leading interactive multichannel retailer which offers a curated assortment of exclusive products combined with top brand names, now reaches 95 million homes (24 hours a day, seven days a week, live 364 days a year). Cornerstone comprises leading home and apparel lifestyle brands including Ballard Designs®, Chasing Fireflies®, Frontgate®, Garnet Hill®, Grandin Road®, Improvements® and TravelSmith®. Cornerstone distributes approximately 320 million catalogs annually, operates eight separate digital sales sites and operates 11 retail and outlet stores.