Home Based Customer Service/Collections in Arizona!
Description
Provides quality service and information regarding various available products to inbound callers.
Responsibilities
- Answer incoming/outgoing telephone calls for GC Clients
- Provide accurate information about client products and services to the caller and educate callers on how to use client products and services
- Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
- Data entry on tracking systems for recording call notes, questions, and suggestions
- Provide excellent quality customer service and other duties as assigned
- Must have basic troubleshooting skills for internet /phone outages
- Must attend regularly scheduled video conferences for team meetings and one on one coaching
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus in order to meet performance goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Perform additional duties as required by management
Find out more at GS Services- https://careers-gcserv.icims.com/jobs/2016/home-based-customer-service-specialist%21/job
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