Work at home for Google!

Market Operations Manager, Google Express

Note: By applying to this position your application is automatically submitted to the following locations: Kansas City, KS, USA; Salt Lake City, UT, USA; Charlotte, NC, USA; Miami, FL, USA; Memphis, TN, USA

This position will be based in Memphis TN, Kansas City, MO, Salt Lake City, UT Miami, FL or Charlotte, NC. 

Please note this is a telecommute position.

Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.

In this role, you will lead the order fulfillment operations in the assigned territory. This includes ensuring customer experience goals and cost targets are achieved or exceeded through a combination of direct leadership of a local fulfillment team and indirect influence of third-party merchants and vendors. You'll be responsible for effectively exercising your operational savvy, process improvement skills and relationship management skills.

Users come first at Google. Nowhere is this more important than on our Advertising & Commerce team: we believe that ads and commercial information can be highly useful to our users if, and only if, that information is relevant to what our users wish to find or do. Hundreds of thousands of advertisers worldwide use AdWords to promote their products; hundreds of thousands of publishers use AdSense to serve relevant ads on their website; and business around the world use our commerce products (like Google Offers, Google Shopping, and Google Wallet) to support their online businesses and bring users into their offline stores. We build and maintain the platforms that have made Google what it is today, and are constantly innovating to deliver the most effective advertising and commerce opportunities of tomorrow.

Responsibilities 

• Lead the daily e-commerce fulfillment operations within a defined geographic market. Build, retain and motivate a team of operators in a distributed workforce. Ensure that fulfillment Service Level Agreements (SLAs) are achieved for the assigned market, and within individual stores.
• Lead initiatives to re-engineer business processes, and identify and eliminate root causes of defects and waste in order to drive quality and efficiency in Google Express operations.
• Build and maintain relationships with merchant partners, delivery logistics partners, and other third-parties within the assigned market to support the mutual growth and success objectives of Google Express and our merchant partners. Share key performance indicators that demonstrate the value of Google Express and drive merchant partner engagement.
• Collaborate to forecast ongoing capacity requirements and partner with merchants to plan resources to meet those requirements. Control the operational levers within the assigned market in order to achieve cost, quality, and customer satisfaction objectives.
• Travel as needed within the assigned geographic region to develop and maintain merchant partner relationships, support capacity expansion, and to drive process improvements.

Qualifications

Minimum qualifications:

• BA/BS degree or equivalent practical experience.
• 5 years of experience in operations, manufacturing or logistics.
• 3 years of experience in process optimization and continuous improvement.

Preferred qualifications:

• Master's degree in Business, Engineering, Operations, Logistics or related field.
• 8 years of experience in logistics/transportation, e-commerce fulfillment, or retail operations.
• Experience with spreadsheet applications and data analysis; proficiency with formulas, charts, pivot tables and data management.
• Proficient in process improvement methodologies such as Lean or Six Sigma.

Apply here: Work for Google