Customer Service Agent (Work from Home) Seasonal-up to 40 hours a week!
Location:
1900 S Decatur Blvd, Las Vegas, Nevada 89102 United States of America
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Enjoy working from the comfort of your own home office!
Seasonal thru Oct. 1, 2018 (Up to 40 hours a week)
Availability Requirements for this position-
Monday - Sunday
Must work Monday, Friday and one weekend day.
Option 1 - 8 am-4:30 pm (AZ time)
Option 2 - 10 am-6:30 pm (AZ time)
Option 3 - 12 pm-8:30 pm (AZ time)
Option 1 - 8 am-4:30 pm (AZ time)
Option 2 - 10 am-6:30 pm (AZ time)
Option 3 - 12 pm-8:30 pm (AZ time)
May choose 1 day off from the following: Tuesday, Wednesday, Thursday, and 1 weekend day off.
Must be available to work Holidays.
Training/Education
Three weeks of instructor-led paid training/education. Week one is accelerated classroom education with an instructor. Week two and three are hands-on education in small groups with an instructor. After initial education work independently with additional continued education courses and counseling from the manager, assistant manager and team coach. 100% attendance is required.
Our state-of-the-art Call Center provides a variety of in-bound call support. Call center team members take back-to-back, incoming customer calls and provide customers with general assistance before, during and after their rental.
- Answer incoming calls and provide technical support and assistance with regards to our truck and trailer rentals, hitch products and all other services.
- Receive and handle a large number of inbound calls daily.
- Listening to customer concerns, documenting them and, resolving when able.
- We are seeking people that can “WOW! our customer and continue to earn that customer’s loyalty.
This job might be for you if:
- You enjoy helping people, have an outgoing personality and have a customer focused attitude.
- You thrive in a fast-paced environment with a focus on quality and attention to detail
- You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens
- You can handle multiple phone lines and easily handle stressful situations.
- You communicate efficiently through an instant messaging program
- You can work independently delivering practical solutions and you thrive in a collaborative team environment
- You have the perfect home-office which includes being free of distractions and background noise
- You have a good understanding of U.S. geography
- If you are looking for a part-time work
Technical Requirements
• Must have a non-wireless USB headset.
• Must have broadband/high speed internet with at least 2MB upload and 5MB download with a ping below 70. 5MB upload and 10MB download is preferred for a better experience
• Must have a PC or laptop that meets the following requirements.Windows 7, 8 or 10 is preferred.
• Windows: You must have at least 8G of RAM, 5GB of hard disc space available.
• Windows OS: You must have a processor with a CPU mark of 2500 or greater.
• Must have broadband/high speed internet with at least 2MB upload and 5MB download with a ping below 70. 5MB upload and 10MB download is preferred for a better experience
• Must have a PC or laptop that meets the following requirements.Windows 7, 8 or 10 is preferred.
• Windows: You must have at least 8G of RAM, 5GB of hard disc space available.
• Windows OS: You must have a processor with a CPU mark of 2500 or greater.
Check Internet Speed
• Go to [ http://uhaul.speedtestcustom.com/ ]speedtestcustom.com to run a speed test to check your ISP speed and ping. Click the dropdown menu below the GO button and choose any server in Phoenix, AZ
Check Computer Requirements
• Windows OS
• To find your total RAM and processor name Press the windows key and the “R” key on your keyboard at the same time to launch the Run prompt
- Type dxdiag and click OK
- Click No for prompt to check if drivers are digitally signed.
- To check the CPU mark for your processor go to [ https://www.cpubenchmark.net/cpu_list.php ] this website. Type the name of your processor in the space provided (do not copy/paste).
Installing Programs/Anti-Virus Requirement
• You will be required to install and use Company programs on your computer. Payment Card Industry (PCI) standards require you install and use the Company provided anti-virus software and have no other anti-virus software installed/in use on your computer while training or working. Note: When connected to the VPN anti-virus policies are governed by UHI. When not connected to VPN anti-virus policies are governed by the user.
The following are not permitted due to compatibility, performance, security or other concerns:
• Using a mobile hot-spot, tethering, satellite ISP or similar.
- Using a compute stick, tablet or similar device.
- Windows XP or Vista operating system.
- A rental, rent-to-own or public computer/laptop.
- Working in a public place. a public internet connection.
• Running any non-work related programs on your computer while working.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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