Work at home for eBay

eBay is hiring in Ohio and in Dublin, Ireland for work at home positions.

**​Workspace must be within 20 miles of Akron, Ohio or Warren, Ohio**

A Customer Support Teammate is able to support eBay customers and solve their problems in the in the quickest, simplest, easiest way possible and leave them feeling great about eBay along the way.  

Job Summary:

The Buy Teammate supports eBay Buyers with eBay account set up, navigation through eBay site/app functionalities, paying for items, and general case questions.  

You Will:

Support eBay Buyers with account set up; registering accounts, guest accounts, personal settings, payment service settings, forgotten User ID/password and other account queries 
Answer queries from Buyers relation to site navigation; buying/bidding, completing purchase, search options, site features, and customer loyalty programs 
Assist eBay Buyers to complete payments, by helping with checkout, shopping cart, problems with submitting payment and other payment related queries 
Support other queries and cases related to Buyer activity on eBay platform 

You Are:

• Excellent with verbal and written communication skills 
• Able to work in a fast-paced environment while being organized and using your time efficiently 
• Skillful with conflict management and the ability to deliver a difficult message that creates the best customer experience possible 
• Empathetic to customer concerns and display sincere desire to find a resolution 
• Experienced in call center or customer service (2+ years) 
• Flexible with your schedule (able to work weekends, holidays, day or night shift) 

Work from Home Requirements:

• ​Workspace must be within 20 miles of Akron, Ohio or Warren, Ohio

And hiring in Ireland 👇🏽

Working at home, you will interact and provide customer support to our UK and Irish buyers and sellers. You’ll be our customer’s first point of contact, solving their problems, in the quickest, simplest, easiest way possible and make them feel great about eBay along the way. You will be representing eBay in such a way that our customers are blown away by the service you provide. We're looking for dynamic, passionate, creative, autonomous and technically savvy people. If you love to listen to customers and relish in helping them solve their problems, then this may be the job for you.

If you are passionate about providing super customer experience and you want to cut down on your commuting time, join our eBay@home team! You will receive all the necessary training, equipment and support to be successful.

You will:

• Communicate with eBay customers through a variety of channels including chat, email and phone
• Troubleshoot any customer problems related to the eBay platform, offering solutions and recommendations
• Take ownership for customer issues so that they are resolved and you keep customers updated along the way
• Accurately use our systems to get to the right solutions and keep track of the customer details
• Understand customer priorities & identify key improvement areas
• Anticipate the needs of our customers and always act with the customer in mind, providing compassion at all times
• Be a customer advocate, waking up thinking about how you are going to satisfy our customers every day
• Achieve your metrics and targets – always looking to go further
• Always make the customer happy, however you will know when to escalate when needed

You are:

• Resident in the Republic of Ireland
• Fluent in English
• An excellent communicator
• Self-starter, driven, motivated and focused
• Resilient and thrive in a dynamic environment
• Able to work in a customer contact, target-driven role – you love to hit your metrics & over-achieve on your goals
• Excellent at solving problems and you are flexible in your approach
• Experienced in dealing with passionate customers
• Super at handling your time and conscientious in your approach to work
• Flexible, adaptable to change and have an extraordinary team spirit
• Experienced with using top technology solutions and applications

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