Airline Reservations Crew- Salt Lake City Ut

Position Summary

The Reservations Crew is responsible for providing excellent customer service over the phone. The Reservations Crew must meet the Customer’s needs through prompt responses to Customer inquiries and requests.  The Reservations Crew must possess effective problem solving skills must consistently provide excellent customer service and must be willing and able to contribute to the development of a growing team environment.  After initial training has been successfully completed Crewmembers will take reservations from home.

Essential Responsibilities

• Answer continuous calls via telephone regarding general information about airline travel on JetBlue Airways
• Provide the JetBlue experience to every Customer every time
• Perform activities including viewing and sitting in front of a computer terminal navigate and toggle between multiple screens talk and type at the same time and navigating menus and screens on a computer terminal 
• Sell ancillary products from incoming calls
• Resolve general customer service concerns through effective customer service techniques
• Ability to send and receive email correspondence
• Ability to initiate searches for miscellaneous travel-related information on the Internet
• Ability to work independently and in a team environment 
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Two (2) years of customer service experience
• Able to type twenty five (25) words per minute
• Must pass an assessment which demonstrates basic computer typing and customer service skills 
• Excellent verbal (telephone) and written communication skills
• Strong customer service skills
• Knowledge of Microsoft Office Suite (Excel Word PowerPoint Outlook) and Internet Explorer
• Flexible and able to work at any time including nights weekends and holidays
• Reside in the designated calling area
• Provide one telephone line and a high-speed internet connection (minimum 256K connection speed)
• Provide a safe and professional office-work environment free from background noise and distraction
• Able to work from the Support Center if experiencing technical difficulties at home
• Able to pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located
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