*Please note for this position the candidate must be fluent in English and Japanese*
In order to be considered for this position candidates MUST be fluent in Japanese and live in one of the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.
Who We Are
Since 1994, Amazon has evolved from a single retail website to become a global development platform as well as an e-commerce and publishing partner.
Innovation is in our DNA and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world.
Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.
Job Description
This is our work from home Customer Service Associate position! We are offering Full Time hours only.
The ideal, work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us primarily by phone & chat and we hope you can help us deliver customer obsessed results!
This job is an hourly position and pay rate nationwide is $10.00 per hour, except where a higher state, local or federal minimum wage rate applies. The role includes paid training, bonus opportunity, and dedicated resources to support your ongoing growth and development.
Our Virtual Contact Center is open from 3AM – Midnight Pacific Time. Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules may change throughout the duration of your employment. There may be at times mandatory overtime, based on business needs. Associates may work up to, but no more than 60 hours a week.
Working hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays. If you’re a student, we’ll do our best to work around your school schedule!
BASIC QUALIFICATIONS
Basic Qualifications
Your address must be in one of the states we are currently hiring. Any applicants with home addresses outside of hiring states will not be considered.
· Must speak fluent Japanese and English
· High School Diploma or equivalent
· Basic typing, phone, and computer navigation skills
· Ability to navigate the Internet, email, and Instant Messenger tools
· 1+ years in a service environment dealing with the public
· Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring)
· Ability to complete I-9 work authorization paperwork in person
· Ability to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone
PREFERRED QUALIFICATIONS
Preferred Qualifications
· Customer Focus
· Ability to empathize with and prioritize customer needs
· Uphold company values and respect every customer
· Exude patience and ownership with each customer
· Ability to resolve conflicts and set appropriate expectations with customers
· Ability to determine customer needs and provide appropriate solutions
Technical Requirements
You will be shipped a headset and a Gemalto token to the address provided in your application. Equipment may arrive separately.
Please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.
Microsoft Computer Requirements:
· 64-bit Operating System
· 10 mg download speed or faster (10 mbps download and 5 mbps upload) from a reliable provider
· Must be directly connected to router/modem via Ethernet cable (no satellite or wireless internet)
· If you are using a laptop, it must be connected to an external monitor, keyboard, and mouse
· Windows 8.1, Windows 10, or OSX 10.9 or higher
· Windows Auto Update
· Windows Defender
More detail here
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