Manager of Outreach - Telecommute in North Carolina

This position is responsible for managing a team of community sales representatives that function as liaisons for the sales distribution team. The manager should have strong leadership ability and specializes in self generating new lead opportunities that can result in sales. The Manager of Outreach does this by assisting their team to work with Health Plan leadership, C&S Medicaid Outreach Team, Broker Managers and / or M&R’s Agent Mangers to determine Community Based Organizations connections that can conduct events aimed at member engagement and sales opportunity for potential dual SNP prospects within various community settings. The manager will ensure CSR staff follow all compliance and regulatory guidelines and ensure leads are correctly entered. The Manager of Outreach is expected to be present at the Dual SNP plan at community events to oversee staff, educate and influence prospects, influence decision makers, actively retain membership.

Primary Responsibilities:

Achieve and exceeds assigned goals

Travels throughout the territory(ies)

Executes a sales plan that includes strategies and revising strategies as dictated by market changes, sales results and other factors

Understanding of CMS regulations and state and federal Medicare requirements including MIPPA and HIPPA Guidelines

Conducts regular ride - along with staff member to ensure both compliance with CMS standards and that sales goals are met

Continues to enhance and maintain a solid knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc.

Effectively recruit and hire qualified staff and provide for their training and development

Communicate performance expectations and goals, evaluate performance results, provide feedback to staff and administer appropriate rewards

Manage staff performance by providing feedback and coaching on key performance indicators and productivity

Effectively recruit and hire qualified staff and provide for their training and development

Effectively promote the DSNP product within our core network partners

Effectively manages multiple projects

Required Qualifications:

Bachelor’s Degree or Higher

3+ years of experience selling in managed care industry

5+ years sales management experience or Senior Sales / Team Lead experience in managed care industry with demonstrated management track record 

3+ years selling in Medicare or managed care industry 

Active State life & health insurance license or willing to obtain within 90 days upon hire

Have valid driver’s license and insured, reliable vehicle

Proficient in MS / Office (Word, Excel, Outlook & Power Point)

Preferred Qualifications:

Experience selling Medicare Advantage Dual Eligible Special Needs Plans (D - SNPs)

Market analysis and budget skills

Established community contacts in the territory

Experience with Direct Member / Provider Engagement

Strong ability and experience analyzing data

Public speaking skills and the ability to facilitate large groups

Experience coordinating large events and working with charitable organizations

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

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