Online chat is where it's at!

Cleaning out my inbox and I saw a great email today that I wanted to share! Make sure you take the time to sign up for the free site and subscribe to the email newsletter.

Where is it at?  Chat !  Whenever we get a huge amount of new positions all in the same general space, I did a little deeper for trends. It seems that chat is gaining traction over voice for CSR. Don't get me wrong, it still is a relatively small portion of home based CSR but it is growing.  This week, an American research company, revealed that 57% of online consumers are very likely to abandon their purchase if they can’t find the answer to their questions. With live chat, such unwanted event can be prevented. In fact, 44% of online consumers believe that one of the most important features on a Web site is the presence of a live question who can answer their questions while in the process of online shopping. Customer satisfaction is gold in retail and as a result, there is a high probability that the voice of the customer will change into chat. When? That’s the real question. But given the above-mentioned statistics, chat support promises lots of potential in delivering exceptional customer service. Therefore, companies are looking into it more and more. What chat platforms do you have listed on your profile and website?  Good Luck!  ~~~ Mary FEATURED PROJECT: Remote Chat-Email CSR $14.00 hr  SALARY RANGE: $ 14.00 hr and up OPENINGS: Multiple HOURS: F/T hours / Flex JOB DUTIES: We all appreciate superior customer service. Help us provide it to others. When you join our chat sales and customer service team. Candidates should have the following: • Previous CSR experience (a minimum of 1 year) Familiarity with chat and enterprise email. • Proven success with email and chat channels.  What You'll Need to Succeed: • Amazing customer service and insights • Ability to accept chat questions, apply empathetic customer service support principles, and interpret sales cues to convert chats into sales opportunities • Manage prospect and customer chat queues, provide recommendations and convert chats into live calls in order to upsell appropriate additional product and service upgrades Learn More and Apply Now FEATURED PROJECT: Online Chat Representatives- $12.25 to start SALARY RANGE: $ 12.25+ OPENINGS: Multiple HOURS: Part time, and F/T hours JOB DUTIES: Job Description Subsidiary: Location: Chicago/Remote Department: Call Center Representatives Position Title Online Chat Representatives Report To: OS Online Supervisors Our Sales Chat Representatives are a very important part of our equation. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging online environment, you will have the chance to interact with people from all walks of life and no two days will be the same. Duties/Responsibilities • Efficiently handles incoming emails and chats from customers regarding customer service and sales. • Handles incoming chats on all Returns, order changes and cancellations. What We're Looking for •1-year Customer service experience •Over 18 years of age Equal Opportunity Employer Learn More and Apply Now FEATURED HIRING EMPLOYERS  Do you have a Virtual Assistant website? If so, you can apply for opportunities with our Featured Employers! http://www.virtualassistantjobs.com/featured-employers/ ** MORE IMMEDIATE HIRE POSITIONS ** State Tax Representatives -Salaried Online catalogue sales $12.00 PT Auto Parts CSR / Chat $13 per hour Remote Live Office Agents-FT Salary VIRTUAL Financial Data Keyers- $12+ DOE VIRTUAL Admin Financial Services-Salaried Remote Live Office Agents $14.00 an hour Data Typists and Transcribers Executive Assistants- $15 per hour Data Entry-School System  Good luck! bader.mary@virtualassistantjobs.com Mary - VOT Virtual Assistants Your tools to get hired: Virtual Assistant Resume and Website